The Chief Always Listens First

I am pleased to announce the publication of my 12th book on the theme of operational and decision-making excellence. This book presents two management techniques: operational listening and feedforward.

This book is available in paper version only on Amazon or in eBook version on www.axiopole.com.

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How to Immediately Develop Your Decision-Making Performance

Excerpts from the book: Decision-Making Excellence. See Chapter 1 of the book.

On a complex subject, could we ever reprimand a decision-maker even though the decision was good? The answer is yes! What are the questions to ask when evaluating a decision on a complex subject? Should we evaluate the content of the decision (results obtained) or the process that led to the decision (tools and methods used)? Common sense would lead us to answer that we must evaluate both, but I argue that this is a mistake.

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