The Chief Always Listens First

I am pleased to announce the publication of my 12th book on the theme of operational and decision-making excellence. This book presents two management techniques: operational listening and feedforward.

This book is available in paper version only on Amazon or in eBook version on

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How to Immediately Develop Your Decision-Making Performance

Excerpts from the book: Decision-Making Excellence. See Chapter 1 of the book.

On a complex subject, could we ever reprimand a decision-maker even though the decision was good? The answer is yes! What are the questions to ask when evaluating a decision on a complex subject? Should we evaluate the content of the decision (results obtained) or the process that led to the decision (tools and methods used)? Common sense would lead us to answer that we must evaluate both, but I argue that this is a mistake.

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Decision: Should You Rely on Your Intuition?

When making a decision, intuition can help you or sink you… depending on whether your situation is simple, complicated or complex.

Excerpts from the book: Decision-Making Excellence. See Chapter 12 of the book.

The longer you live, the more experience you accumulate: You are confronted with many situations and you observe the consequences of one action rather than another. It is thanks to experience that we are able to anticipate: to see things before they happen like an accident, a danger or a disaster, or to be able to say that 3 elements together will produce a certain result. Intuition is fed by experience. A good intuition is often equal to good experience.

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Teleworking: Do you really want new ways of working?

We all got a taste of mandatory and widespread teleworking during the pandemic. Few of us were happy with 100% teleworking for weeks on end because we are social beings, but we all discovered some benefits. About 10% of employees want everything back as it was before. Another 10% do not want to come back to the office. The rest dream of a world in which there is teleworking to a greater or lesser extent.

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A Surprising Habit of Great Leaders

I invite you to discover this short video (2 minutes) of Simon Sinek in which he takes the example of Nelson Mandela. Are you ready to discover the art of listening?

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